Products & Customization
1. Is there a Minimum Order Quantity (MOQ) requirement?
Yes, our standard MOQs are clearly listed on each product page and vary by product category.
2. What is the delivery lead time?
Standard lead time for in-stock items is 15-20 business days. For expedited options, please contact us.
3. Do you offer OEM/ODM services for camping gear?
Yes! We specialize in:
OEM Services: Add your logo; change color schemes, packaging design.......
ODM Services: Co-develop new products tailored to your market needs (e.g., UV-resistant canopies for Australia, waterproof tents for Europe).
Submit Your Customization Brief
OEM Services: Add your logo; change color schemes, packaging design.......
ODM Services: Co-develop new products tailored to your market needs (e.g., UV-resistant canopies for Australia, waterproof tents for Europe).
Submit Your Customization Brief
4. What is the MOQ for customized products?
MOQ varies by product:
Logo Printing: MOQ 200 units (depend on product).
Full Custom Design: MOQ 1000 units (negotiable for long-term partners).
Logo Printing: MOQ 200 units (depend on product).
Full Custom Design: MOQ 1000 units (negotiable for long-term partners).
5. Can I request a sample before bulk ordering?
Absolutely. We provide small quantity purchase at sample price to help you assess product quality.
6. How long does customization take?
Depends on product category, quality and quantity.
7. What file formats do you accept for logo design?
Vector files (AI/EPS/SVG) preferred. We also accept high-res PNG/JPG (300dpi+).
8. Who owns the intellectual property (IP) of custom designs?
You retain full IP rights. We sign NDAs and never replicate designs for other clients.
Technical Support
1. Can you help with product certifications for my region?
Yes! We handle:
EU Compliance: CE, REACH, RoHS testing.
EU Compliance: CE, REACH, RoHS testing.
2.Do you provide 3D mockups for custom products?
Yes. After confirming design details, we’ll send 3D renders within 7 working days.
Costs & Payments
1. Do you offer discounts for bulk purchases?
Absolutely! We provide volume-based tiered pricing.
2. Are there extra fees for customization?
Costs depend on complexity:
Logo Printing: No setup fee (included in unit price).
Mold Creation: A one-time mold fee applies, negotiable based on order volume.
For example:
Orders over 3,000 units: 50% mold fee discount.
Orders over 10,000 units: Full mold fee waiver.
Contact us for a personalized quote based on your project scale.
Logo Printing: No setup fee (included in unit price).
Mold Creation: A one-time mold fee applies, negotiable based on order volume.
For example:
Orders over 3,000 units: 50% mold fee discount.
Orders over 10,000 units: Full mold fee waiver.
Contact us for a personalized quote based on your project scale.
3. What payment methods do you accept?
We support secure B2B payment options:
T/T (Telegraphic Transfer)
L/C (Letter of Credit)
PayPal
Alipay International
T/T (Telegraphic Transfer)
L/C (Letter of Credit)
PayPal
Alipay International
4. Who covers shipping costs?
Flexible shipping terms:
FOB (Free On Board) China Port: You arrange logistics. DDP (Delivered Duty Paid): We handle taxes & clearance (recommended for EU clients).
FOB (Free On Board) China Port: You arrange logistics. DDP (Delivered Duty Paid): We handle taxes & clearance (recommended for EU clients).
5. Can I split payments for custom orders?
For orders over $5,000, we offer:
30% deposit upfront.
70% before shipment.
30% deposit upfront.
70% before shipment.